Why Gaggia UK Direct’s ‘forever customer care’ service is the best in the coffee business

Here at Gaggia UK Direct customer service is our absolute top priority which is why we have an almost 100% five-star rating on Trustpilot and are immediately accessible on the phone or by Zoom on the internet.

When you contact us you come straight through to a member of staff – no voice-activated messing about pushing this button or that while listening to some terribly tinny muzak. Some businesses make it difficult to contact them but we couldn’t make it easier.
It’s called good old fashioned customer service although it’s absolutely harnessed the technological era too.

For you can phone us or contact us immediately on the internet via Zoom so you can also see a face as well as hear a voice. But it’s far more than that. It also means that if there’s something about your coffee machine you don’t understand or you think there may be something wrong with it our highly experienced engineers can immediately join the call, see your machine and talk you through how to solve the problem.

The vast majority of issues are sorted this way, saving wasted time and expense boxing up a machine and sending it back to us.

Gaggia UK Direct managing director Raj Beadle says: “Most things that customers contact us about are quickly and easily solved and often it’s just a case of showing them how to do something with the machine themselves.

“We will help any Gaggia user, whether they are in the UK or elsewhere in the world. Since we introduced the Zoom service we are helping people from all over the world who come on Zoom to meet us.

“That forever customer care is there even when the warranty has run out. It’s the best in the business and we have many testimonials from thankful customers.”
This special customer service helps everyone – the customer, the business itself and the environment.

As Raj says: “We used to get around 1,500 machines in a year for service, upgrade or repair but that number has now been halved, saving customers lots of money and their machines needing to be packaged up and sent on expensive, often needless, journeys back to us.”

But don’t just take our word for it. We have almost 700 reviews on Trustpilot with 98% giving us a five star rating.

Aaron Dawson wrote on April 30, 2024: “Absolute outstanding customer service. Bought a machine from them a few years back, had an issue today with the steamer not working correctly. Called them up and within a minute I was on a Zoom call with two amazing guys who talked me through how to fix it and within five minutes it was working again! Absolute five star service and I’d go on to say the best customer service I’ve ever experienced.”
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Gary Clarkson wrote on May 20, 2024: “Great company and the UK office is one of the best after care services by any company in the world.”
David Perren wrote on May 14, 2024: “Wouldn’t go anywhere else for Gaggia kit. Why? They couldn’t be more helpful with queries and after sales service. Delivery times are excellent. My advice, deal with the best forget the rest.”  

We look forward to speaking to you!