All espresso machines must be “DESCALED” regularly. Filtered water or bottled water is free from chemical odours but not free from minerals. Using a water softener is the best option for mineral free water. If a water softener is not installed, then the best option is to descale the machine at least every 2-months. The Descalers we recommend can be found on this website. Do not rely on the machine to remind you when descaling is due. When available, this feature is programmed by the number of espresso's served. The machine cannot sense the variable hardness of water from one part of the country to another. Follow a definite schedule for descaling every two months. Please DO NOT use vinegar or lemon juice for descaling as a residue will remain on the inside of the boiler which will be hard to get rid off and your coffee will end up with a taste of vinegar or lemon.
It is important to degrease your machine regularly. This is because some parts come into contact with coffee and the oils in the coffee can build up and block the shower discs, baskets and associated parts. With traditional manual machines you can put the degreasing tablet or powder in the basket where the coffee goes and run some water to wet the tablet. Run more water every two minutes or so that it cleans the basket and shower disc etc until the tablet is fully desolved and flushed. De-greasing tablets are available to buy on our website.(Coffee and Accessories - Cleaning - Cleaning-Home Machines) Cleaning the basket with degreasing tablets is vital if you have the new perfect crema baskets as the base of these baskets have two layers - one with lots of holes and the other with one hole and therefore coffee oils can settle in-between the layers and block the basket. You should de-grease the basket every 2-3 weeks. Flushing the basket with clean water, after macking the coffee can also be useful.
REPAir or service
Book A Service
We service and repair Gaggia, Saeco and Caffitaly domestic coffee machines. This page should give you all the details you will require for arranging a service or repair of your coffee machine. You can, if you wish, bring the machine to our service centre in Elland, West Yorkshire or take it to either of our shops in Castleford or Braintree. (If you are taking it to one of our shops, please parcel up as below before dropping off as we will be having it collected by our courier along with other items to bring it to us.) We can also arrange collection directly from your home or office. Please note customers who have a "Senseo" coffee machine should contact Philips on :- 02079490240 option 2
Sending Your Machine
You can use any carrier to send your machine to us.
Our address is : GAGGIA UK - Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE.
If it is easier for you, we could arrange for your machine's collection through our nominated carrier at a charge of £20 for packages weighing up to 15 Kilos (mainland UK). This also includes insurance cover for a consignment of £150. If you want to insure your machine for a higher value (which we would recommend where applicable), the additional cost will be £12 per consignment giving cover up to a value of £1000. The cost of returning your coffee machine to you is additional (not included in the collection/pick-up charge/service/repair charge) and costs £10.00 for mainland UK only. You can fill in the form on this page to arrange collection. The cost of servicing your coffee machine includes all minor parts only. If we need to replace other parts to repair your machine there will be an additional charge for which we will seek your approval before going ahead. (the cost of sending the machine back to you is not included).Please insure your coffee machine. Please do not send the following :
You have to send the machine to us. (see above)
Packing your machine to send to us
Tape closed any parts that open or can easily move eg. doors on automatic machines. All knobs and other parts should be secured firmly in place before wrapping in plenty/multiple layers of bubble wrap including the base of the machine. Line the base and sides of a strong box with more bubble wrap (or bubble pillows if available) before placing the bubble wrapped machine inside and fill any additional space with further bubble wrap so that the machine does not move. (Crumpled newspaper or cardboard is not suitable as this will not protect the machine if the box is knocked into, turned on it's side or turned upside-down as this will easily compress and not provide any protection. We have received a number of machines for a service that, because they were not packed with any or hardly any protective packing when sent to us, have suffered, and in some cases, very bad transit damage - dents to the body of the machine, parts broken, doors broken off, damaged hinges, broken chassis - and this could be your "pride and joy" coffee machine.) Check you have included your details within the wrapped package, if not include them now.
Please write our address on the outside of the box just in case the label the courier attaches comes off. Please also write your name, address and telephone number (Email address if available) and insert it inside the box.
Turnaround time is approx 10-15 working days
Christmas cut-off date 8th of December
Automatic Machines Within 12 months of purchase £70
Between 12 months and 24 months £85
After 24 months £130 (or £155 for twin boiler models)
Within 12 months of purchase £50
Between 12 months and 24 months £60
After 24 months £85 or £100 for twin boiler models
Gran and Cubika £60