Terms and Conditions
Terms and conditions
Conditions of Use
Welcome to our online store! CAFFE SHOP LTD and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit CAFFE SHOP LTD or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CAFFE SHOP LTD or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of CAFFE SHOP LTD, with copyright authorship for this collection by CAFFE SHOP LTD, and protected by international copyright laws.
TRADE MARKS
CAFFE SHOP LTDs trademarks and trade dress may not be used in connection with any product or service that is not CAFFE SHOP LTDs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CAFFE SHOP LTD. All other trademarks not owned by CAFFE SHOP LTD or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CAFFE SHOP LTD or its subsidiaries.
LICENSE AND SITE ACCESS
CAFFE SHOP LTD grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CAFFE SHOP LTD. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CAFFE SHOP LTD. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CAFFE SHOP LTD and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CAFFE SHOP LTDs name or trademarks without the express written consent of CAFFE SHOP LTD. Any unauthorized use terminates the permission or license granted by CAFFE SHOP LTD. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CAFFE SHOP LTD so long as the link does not portray CAFFE SHOP LTD, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CAFFE SHOP LTD logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. CAFFE SHOP LTD and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. CAFFE SHOP LTD reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant CAFFE SHOP LTD and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CAFFE SHOP LTD and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify CAFFE SHOP LTD or its associates for all claims resulting from content you supply. CAFFE SHOP LTD has the right but not the obligation to monitor and edit or remove any activity or content. CAFFE SHOP LTD takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from CAFFE SHOP LTD are made pursuant to a shipment contract with an outside courier company. If an item has not been delivered to you, we shall make a claim against the courier for non-delivery of the item to you and re-send the item to you either using the same courier or another courier of our choice. The title to the goods pass to the buyer when the item is delivered to the buyer.
PRODUCT DESCRIPTIONS
CAFFE SHOP LTD and its associates attempt to be as accurate as possible. However, CAFFE SHOP LTD does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by CAFFE SHOP LTD itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY CAFFE SHOP LTD ON AN "AS IS" AND "AS AVAILABLE" BASIS. CAFFE SHOP LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CAFFE SHOP LTD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CAFFE SHOP LTD DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM CAFFE SHOP LTD ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CAFFE SHOP LTD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting CAFFE SHOP LTD, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and CAFFE SHOP LTD or its associates.
DISPUTES
Are governed by and in accordance with the laws of England and Wales. Each party submits to the jurisdiction of the English Courts, except that, if you live in Scotland, you can submit to either the Scottish or the English courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to CAFFE SHOP LTD. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: [email protected]
SHIpping and payments
We ship products usually within 2-3 working days. If a refurbished machine is ordered it can take up to 10 working days. If an item is not available we can either refund the payment or if you prefer to wait, we can deliver the item as soon as the item is available to us. Please send an email or call us if you have not received the item you ordered.
Email : [email protected]
Telephone : 01422 372554
Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE
Email : [email protected]
Telephone : 01422 372554
Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE
Return policy
We want every customer to be pleased with any purchase they have made in any of our shops and on our internet website. Should you wish to return anything bought from us, we shall consider refund or exchanging a product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (usually 16 days) and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product has been used or if the product returned is not in a fully re-saleable condition or the packaging is damaged or the parts are missing, we reserve the right to refuse a refund on the item, or deduct up to 40% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
Coffee Machines and Electrical Appliances : After 16 days of purchase, the guarantee given with the product is a repairing guarantee. This can be activated by contacting the official repair agent for the brand of product purchased. For re-conditioned machines purchased from our shops the machines will be repaired under warranty by Caffe Shop Ltd. The guarantee for reconditioned machines sold by Caffe Shop Ltd is usually 12 months from the date of purchase. The guarantee does not cover any damage or fault as result of scale or customer mis-use. If this is found to be the case, a charge for the repair will be made. Products we are unable to refund or exchangeWe are unable to offer a refund or exchange on personalised, made-to measure/order or perishable goods (such as food, drinks) unless they are faulty: * For reasons of hygiene, safety and copyright, we may not be able to refund or exchange certain products unless they are faulty.
Delivery charges : We will refund your original delivery charge when a product is faulty or damaged. We do not charge for returns except for unwanted purchases or large electrical appliances.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 7 days of receipt. If an order under £30 is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect.
Cancellation of made-to-order products : Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
If the product has been used or if the product returned is not in a fully re-saleable condition or the packaging is damaged or the parts are missing, we reserve the right to refuse a refund on the item, or deduct up to 40% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The order has been placed exclusively with gift vouchers
- The recipient requires a credit
Coffee Machines and Electrical Appliances : After 16 days of purchase, the guarantee given with the product is a repairing guarantee. This can be activated by contacting the official repair agent for the brand of product purchased. For re-conditioned machines purchased from our shops the machines will be repaired under warranty by Caffe Shop Ltd. The guarantee for reconditioned machines sold by Caffe Shop Ltd is usually 12 months from the date of purchase. The guarantee does not cover any damage or fault as result of scale or customer mis-use. If this is found to be the case, a charge for the repair will be made. Products we are unable to refund or exchangeWe are unable to offer a refund or exchange on personalised, made-to measure/order or perishable goods (such as food, drinks) unless they are faulty: * For reasons of hygiene, safety and copyright, we may not be able to refund or exchange certain products unless they are faulty.
Delivery charges : We will refund your original delivery charge when a product is faulty or damaged. We do not charge for returns except for unwanted purchases or large electrical appliances.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. We will refund the standard delivery charge on orders under £30 if they are returned to us within 7 days of receipt. If an order under £30 is returned to us after 7 days from receipt then we will refund the delivery charge only if the goods are damaged, faulty or incorrect.
Cancellation of made-to-order products : Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
PRivacy
We do not store credit card details nor do we share customer details with any 3rd parties
We are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it.
We believe that it is very important for our customers to trust us with your information. We want you to be confident that we will keep it secure and use it both lawfully and ethically, respecting your privacy.
Firstly, if you have ordered or take a service from us, we are entitled to process your information so that we can provide that service to you and bill you for it. If we want to collect and use your information for other purposes, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by a positive action from you (such as ticking a box) and be informed. You are also free to withdraw your permission at any time.
We do not always need permission. In some cases, having assessed whether our use would be fair and not override your right to privacy, we may come to the view that it falls within the ground – our ‘legitimate interests’ to use the information in a particular way without your permission (for example, to protect you or us from cyber attacks, product faults recalls etc). But when we do this, we must tell you as you may have a right to object. And if you object specifically to us sending you marketing material, or to ‘profiling you’ for marketing purposes, we must then stop.
What is not included
This policy doesn’t apply to information about our employees or shareholders. It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you. Read our cookie policy for information about how we use cookies on our website.
You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.
You should review their privacy policies before giving them your personal information.
We are under a legal obligation to let you know what personal information we collect about you, what we use it for and on what basis. We always need a good reason and we also have to explain to you your rights in relation to that information. You have the right to know what information we hold about you and to have a copy of it, and you can ask us to change or sometimes delete it.
We believe that it is very important for our customers to trust us with your information. We want you to be confident that we will keep it secure and use it both lawfully and ethically, respecting your privacy.
Firstly, if you have ordered or take a service from us, we are entitled to process your information so that we can provide that service to you and bill you for it. If we want to collect and use your information for other purposes, we may need to ask for your consent (permission) and, if we do, that permission must always be indicated by a positive action from you (such as ticking a box) and be informed. You are also free to withdraw your permission at any time.
We do not always need permission. In some cases, having assessed whether our use would be fair and not override your right to privacy, we may come to the view that it falls within the ground – our ‘legitimate interests’ to use the information in a particular way without your permission (for example, to protect you or us from cyber attacks, product faults recalls etc). But when we do this, we must tell you as you may have a right to object. And if you object specifically to us sending you marketing material, or to ‘profiling you’ for marketing purposes, we must then stop.
What is not included
This policy doesn’t apply to information about our employees or shareholders. It also doesn’t cover other companies or organisations (which advertise our products and services and use cookies, tags and other technology) collecting and using your personal information to offer relevant online advertisements to you. Read our cookie policy for information about how we use cookies on our website.
You can link to other organisations’ websites, apps, products, services and social media from our websites. This privacy policy doesn’t apply to how those other organisations use your personal information.
You should review their privacy policies before giving them your personal information.
Environmental policy
Caffe Shop Limited is committed to minimising the impact of its activities on the environment.
The key points of its strategy to achieve this are:
The key points of its strategy to achieve this are:
- Minimise waste by evaluating operations and ensuring they are as efficient as possible.
- Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
- Actively promote recycling both internally and amongst its customers and suppliers.
- Our Policy on re-conditioning machines
- We believe in helping the environment by reconditioning machines for re-sale. Machines are returned by customers for various reasons. Some machines may have been damaged slightly in transit, some machines are faulty on arrival to the customer but the fault may be a minor one that can be rectified quickly. Every machine is inspected thoroughly before it is offered as a re-conditioned machine with a 12 month warranty. Re-conditioned machines are available on our website or through our shops.
- We encourage Long term use
- We have an in-house service department to provide repair and service of machines. We also provide a help-line for advice on how to get the best out of your machine.
- Right to repair : We recognise the need, in some circumstances, for customers to carry out repairs of machines. We actively give help and advice in these circumstances and can provide access to spare parts and drawings. We have engineers and help line staff available to give the customer the advice and help needed. We also provide access to Test modes on most of our models of machines. Please see more details using this link.
- Our Policy on re-conditioning machines
- Source and promote a product range to minimise the environmental impact of both production and distribution.
- Meet or exceed all the environmental legislation that relates to the Company.
- Use an accredited program to offset the greenhouse gas emissions generated by our activities.Caffe Shop Limited is committed to minimising the impact of its activities on the environment