GAGGIA UNITED KINGDOM

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  • Home
    • About Gaggia Direct
    • 25 years of Gaggia Automatics
    • Blog
    • Reviews
    • Manuals and Diagrams >
      • Instruction Manuals
      • Quick Set Up >
        • Quick Set Up Gaggia Anima
        • Quick Set Up Gaggia Cadorna
        • Quick Set Up Gaggia Magenta
        • Quick Set Up Gaggia Brera
        • Quick Set Up Gaggia Naviglio
        • Quick Set Up Gaggia Velasca
        • Quick Set Up Gaggia Accademia
        • Quick Set Up Gaggia Classic
  • MACHINES
    • Manual Machines Range >
      • Classic Range >
        • Classic Range - ALL CLASSICS
        • CLASSIC GT
        • CLASSIC E24 BRASS
        • Classic ALUMINIUM BOILER
        • Classic NON-STICK BOILER
      • Espresso Range
      • Carezza Range
      • All Manual Machines
    • Automatic Machines Range >
      • Accademia
      • Cadorna Range
      • Magenta Range
      • Anima Range
      • Brera Range
      • Velasca Range
      • Naviglio Range
      • Besana range
      • All Automatic Machines
    • Grinders
    • Warranty
    • Professional Machines
    • WORKING FROM HOME?
  • COFFEE+ACCESSORIES
    • COFFEE LINE >
      • Gaggia Coffee
      • Coffee Subscriptions
      • ESE Pods
      • Ècaffè Capsules
      • How to Store Coffee
      • Monin Syrups
    • MOCKTAILS
    • ACCESSORIES >
      • Cleaning Products
      • Barista Accessories
      • Milk Frothing
      • Spare Parts
  • VIDEOS, ZOOM, CHAT
    • MEET AND CHAT >
      • Meet Us Live
      • Gaggia Virtual Assistant
      • Showroom
    • VIDEO AND TRAINING >
      • Videos
      • Barista Training
      • Caffe Club
      • Augmented Reality
      • Podcasts
  • FAQs
    • After Sales Service
    • Repairs Booking In
    • Cleaning and Maintenance
  • CONTACT
    • Contact Us
    • Product Registration
    • Subscribe for News
    • About Us >
      • History
      • Brand Values
      • Our Motto
      • Milano
      • Gaggia 1977
    • Contact Gaggia Worldwide
    • Supporting Charities
    • Gaggia in the Community
    • Truly Italian Roots
    • Shipping
  • CART / SIGN IN
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1 Year Extended Warranty on New Machines Purchased - at special prices

​All of GAGGIA products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you first consult the operating instructions or the information in the support section of this website. In the unlikely event of failure during the warranty period Gaggia spa, hereinafter referred to as 'Gaggia', will arrange for your product to be serviced in the United Kingdom.
​
Your statutory rights are not affected by the terms of the Gaggia Warranty.
Warranty Terms : The warranty begins on the date of purchase and expires at the end of the period indicated below. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. via on-line auction channels, the warranty period is considered to have started three months after the date of manufacturing indicated on the product or as derived from the serial number of the product.

Default Warranty Period
  • 24 months – on Home Machines used for Domestic purpose
  • 12 months or 6000 cups per year– on Home Machines used in an Office or Commercial environment.
Extended Warranty – Home Machines
As agents and distributors, we are committed to providing high level of service to Gaggia users. We can provide Extended Warranty on Home Machines.

Please check our Website (See table at the bottom of the page) or contact the office on 01422 372554, for the Current Cost of the Extended Warranty, relating to your machine.

We are aware of companies selling products from outside the United Kingdom. We strongly recommend that you find out where your machine is being despatched from to avoid any problems you may have, when it comes to warranty repairs. Our website provides a list of AUTHORISED UK RETAILERS. Please check this out, before you purchase any machines.

If any defects, due to faulty materials and/or workmanship, occurs within the warranty period, Gaggia will make arrangements for free of charge service. Where a repair is not possible or is deemed uneconomical Gaggia may agree to replace the product. Replacement will be offered at Gaggia's discretion and the warranty will continue from the date of original purchase.

The Gaggia warranty applies, provided the product has been handled properly for its intended use and in accordance with the operating instructions.
What is Excluded?The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. The Gaggia Warranty does not apply if:
  • The purchase documents have been altered in any way or made illegible.
  • The model- and/or serial number on the product has been altered, removed or made illegible.
  • Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.
  • The product is being used for commercial purpose.
  • The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product.
  • The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended by Gaggia.
  • The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.
  • The product is defective due to wear of parts, which can be considered as consumable parts by their nature
  • The product does not function properly, because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country,
  • If the product has been used, other than for its intended use.

For further information, please contact us at Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE. Our telephone number is 01422 372554 (Please use the country code [00 44] if you are calling us from abroad. Email [[email protected]]

Extended Warranty Charges

Period
Automatic Machines
Manual Machines
1 Year
£65
£35

Visit us in Elland by appointment
Unit C, Old Power Way, Lowfields Business Park, Elland HX5 9DE


Hours

M-F: 9am - 4pm

Telephone

01422 766972

Email

[email protected]​​

You have come to the Gaggia UK Office. If you are wanting to contact one of Gaggia's Worldwide Offices, please click below :

GAGGIA WORLDWIDE

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