Why there’s only one coffee machine brand to choose … it’s got to be a Gaggia

 
When you’re searching for a new coffee machine you’re hardly spoilt for choice … so let’s make it easy for you.

The only one to look at is a Gaggia because this iconic brand matches exactly what customers want when looking for a new barista standard coffee machine for home.

In short, Gaggia UK is a family businesses selling top quality coffee machines that’ll last decades while providing the kind of customer service most of our rivals could only dream about … and that’s in their wildest dreams too.

Customer service is king and with Gaggia that’s taken to a whole new level, way beyond most customers’ expectations which is why we are shortlisted in the Institute Of Customer Service Awards 2025. https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards

Naturally, our machines come with warranties but when you buy them from Gaggia UK Direct they also come with what we call ‘forever customer service.’ This means that no matter how long you’ve had your Gaggia, contact us at any time for support and advice if you’ve any questions or problems at all.

We can do that on the phone but prefer Zoom so you can show us the fault there and then and we can give advice and even watch and guide you while you’re sorting it out. A lot of problems are often minor which can be quickly solved which saves the hassle and expense of sending the machine back to us for maintenance and repair … and means you won’t even miss that next all important cup of coffee. We’ll even talk through handy tips about general maintenance and how to clean and degrease your Gaggia so it’ll always be in tip top condition.

Gaggia UK has a virtually 100% five-star rating on Trustpilot and here’s just one review on Trustpilot in November 2024: “This is without doubt the best place to buy your coffee machine. It’s not only a family run business with people who care, but also the best customer service and back up for technical issues from any company I’ve experienced so far in my life (and I’m old). If you have a technical issue you can immediately Zoom with experts who will give you helpful, practical and honest guidance. Honestly, you almost want your machine to go wrong so you can contact them!”

Steady on there. We don’t want anyone’s coffee machine to go wrong but, rest assured, we are here for you if it does. And you won’t be subjected to some dreadful automated click this, that and the other button before you’re put on hold waiting ‘for the next agent’ who then can’t really help you as it’s a technical question.

With Gaggia UK you’ll be talking straight to a person – yes, an actual human being (I know, it blows the mind, doesn’t it) – who can help solve the problem immediately. If they can’t, they know a man who can as you’ll be then put through to one of our engineers and there’s nothing repairable they can’t fix.

Gaggia has a proud Italian heritage stretching back 80 years with a reputation for making stylish, precisely engineered yet robust coffee machines that would grace any kitchen. That ethos has never changed which is why we regularly give advice to people with Gaggia machines that are more than a quarter of a century old. The first Gaggia coffee machine for home was brought out back in 1977 and was orange to fit in with the psychedelic – some would say zany – colour schemes at the time.

Gaggia coffee machines are designed to be easily repaired or for replacement parts to be effortlessly fitted and we can sort out any parts you need, quickly and with no fuss.
Take the Gaggia filter holder where you put the coffee in to start making your perfect cuppa. Every filter holder - called a portafilter in Italy - are 58mm in diameter which means they can fit any Gaggia machine stretching back to the 1940s. That dimension has never changed which makes the machines so universal. No fiddling about … it’s sorted out.

It means Gaggia UK is the ultimate coffee machine one-stop shop.
The Gaggia range is always evolving with new machines being brought out such as the limited edition moonlight grey Cadorna Prestige and the Magenta Prestige to mark 25 years since Gaggia brough out its first domestic automatic coffee machine and, coincidentally, 55 years since humans first landed on the moon. They also herald the new generation of Gaggia coffee machines that will all have an iced coffee making function as well as the traditional hot one.

So, now we’re agreed it’s got to be Gaggia, let’s go get one. All you need to think about is do you want a manual or an automatic machine?

Oh, and then there’s quite a stylish range to look at too so hop over to this other blog to help you choose the coffee machine that’s perfect for you.

https://www.gaggiadirect.com/blog/what-to-look-for-when-choosing-a-coffee-machine
And if you’ve any questions at all before you make your final choice – or you even want to pop over to Elland near Halifax in West Yorkshire and see our machines for yourself – phone us on 01422 766972 or email [email protected]